If you're here reading our T&Cs you'll probably need a cuppa...grab your hound and pull up a pew.
THE FOLLOWING EXPLAINS OUR RESPONSIBILITIES REGARDING YOUR ORDER WITH US, AND HOW YOUR TRANSACTION WILL BE HANDLED.
By using this website you signify your acceptance of all of our Terms and Conditions. If you do not agree, please exit our website. Hygge & Hound (herein after referred to as “The Company”) reserves the right to alter any of the Terms and Conditions from time to time. Please check this page regularly to ensure you are familiar with the current version. The Customer may not vary the Terms and Conditions without written agreement of the company.
You, & Buyer means the individual or organisation that buys or agrees to buy the Goods from the Seller.
Customer shall have the meaning ascribed in section 12 of the Unfair Contract Terms Act 1977.
Contract means the contract between the Seller and the Buyer for the sale and purchase of Goods incorporating these Terms and Conditions.Goods means the articles that the Buyer agrees to buy from the Seller.
Website, & Site means www.hyggeandhound.com
We, Us, Seller and the Company means: Company No: 7789709 Taurean Partners trading as Hygge & Hound
Terms and Conditions means the Terms and Conditions of sale set out in this agreement and any special Terms and Conditions agreed in writing by the Seller.
Terms and Conditions:
These Terms and Conditions govern your use of our website and store; by using these, you accept these Terms and Conditions in full. If you disagree with any part of these Terms and Conditions, please do not use our website, subscription, or store.
Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website.
You may view, download for caching purposes only, and print pages or other content from the website, provided that:
· You do not republish material from this website (including republication on another website), or reproduce or store material from this website in any public or private electronic retrieval system
· You do not reproduce, duplicate, copy, sell, resell, visit, or otherwise exploit our website or material on our website for a commercial purpose, without our express written consent from Hygge & Hound.
· No trade mark, service mark, corporate name or other trading name of Hygge & Hound or any of its subsidiary companies may be used by a customer without that customer first obtaining the prior written permission of Hygge & Hound.
The Buyer's statutory rights as a Consumer are not affected by any of these Terms & Conditions set out.
These Terms and Conditions shall apply to all contracts for the sale of Goods by the Seller to the Buyer and shall prevail over any other documentation or communication from the Buyer.
No waiver by the Seller (whether express or implied) in enforcing any of its rights under this contract shall prejudice its rights to do so in the future.
The Seller shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to strikes, lock outs, accidents, war, fire, failure of any communications, telecommunications or computer system, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the Seller shall be entitled to a reasonable extension of its obligations.
Limitations of liability
The information on this website is provided free-of-charge, and you acknowledge that it would be unreasonable to hold us liable in respect of this website and the information on this website. Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website or its services remains available or that the material on this website is kept up-to-date.
However, nothing in these Terms and Conditions shall exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under applicable law.
You acknowledge that you are responsible for checking that each product is indeed, safe and correct for your pet, You are solely responsible for the health and safety of your pet.
You acknowledge that your use of this site, its contents, products and services is at your own risk.
You acknowledge that any treats we send out or recipes provided will be given to your pet under supervision, and are not to replace a proper meal. It is your responsibility to monitor your pet’s weight and condition, and any possible allergic reactions. If you have any concerns about your pet’s health, you can contact us, but must also consult your vet.
Except for liability which we cannot limit, restrict or exclude by law, we will not be liable for any direct, indirect or consequential loss or damage arising under these Terms and Conditions or in connection with our website, whether arising in tort, contract, or otherwise - including, without limitation, any loss of profit, contracts, business, goodwill, data, income, revenue or anticipated savings.
A person who is not a party to this agreement will acquire no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce or take the benefit of any of these Terms and Conditions.
Access to certain areas of our website can be restricted. We reserve the right to restrict access to areas of our website, or indeed our whole website, at our discretion.
Our Contact Details:
The full name of our company is: Taurean Partners trading as Hygge & Hound. 7789709
When purchasing a single box you are entering into a contract for a one-off payment. When purchasing a subscription box you are entering into a contract for one up front payment of four boxes, which is a reduced price when compared to four single boxes.
Entering into a contract
The images of the range in the online shop are intended as an illustration and do not constitute binding offers for sale. By completing the order process by clicking on the “Add To Basket & Pay Now" button the customer makes a binding offer to enter into a purchase contract. The customer thereupon receives an automated confirmation of receipt of order by e-mail (order confirmation). This order confirmation does not constitute acceptance of the offer. The contract with Hygge & Hound is only concluded when Hygge & Hound sends the ordered product to the customer and the shipping to the customer is confirmed by e-mail (shipping confirmation).
The photographs on the Hygge & Hound website are illustrative only, colours may appear differently on a screen to the product in reality, and patterns for fabric can vary as they are a handmade product. The photos have been edited sympathetically to ensure the image represents the product as fairly as we can.
All sizes are approximate. The buyer should be aware, particularly with handmade items, that the true sizes can vary around the stated size.
All prices include VAT where applicable.
Hygge & Hound delivers to the UK Mainland only, excluding a few addresses in the very remote Scottish Highlands (which Royal Mail cannot access). The price for delivery is £1.60, or £6.20 depending upon whether you are purchasing a single box or a subscription of four. The consumer is responsible for selecting the appropriate shipping option, the charge can be seen at check out before the order is complete, if the incorrect one is selected the consumer will be notified, that they need to amend the order before the order can be completed.
Dispatch & Delivery
Hygge & Hound delivers to the UK Mainland only, excluding a few addresses in the very remote Scottish Highlands (which Royal Mail cannot access).
Hygge & Hound will always aim to dispatch an order within 3 working days, rare exceptions may take longer. The quantities displayed as available are a guide only. The stock check is kept as up-to-date as possible. Items that become out of stock in this fashion will be re-ordered at the earliest possible opportunity, and dispatched within 24 hours of receipt in store. Due to the nature of the items we sell, such as being handmade, it may take 2-3 weeks for the item to arrive. If the item is to take longer than 7 working days before dispatch, Hygge & Hound will contact the buyer to let them know the new estimate, or process a refund.
Hygge & Hound will post out the goods via Royal Mail, but Hygge & Hound will not be held responsible for delays caused by the postal service after it has left our premises.
In the event that Hygge & Hound is unable to deliver the ordered product because Hygge & Hound itself is not supplied by its own suppliers, without culpability on the part of Hygge & Hound, Hygge & Hound may withdraw from the contract. In such a case, the buyer will be contacted without delay with a comparable product offering. If a comparable product is not available, or if the customer does not wish to have that product delivered, Hygge & Hound shall refund the payments made by the customer.
Items that are damaged when they are delivered, or are missing from a delivery must be reported within 24 hours of receipt, to firstname.lastname@example.org. Failure to do so will not affect the customer’s statutory guarantee rights.
The goods shall remain the property of Hygge & Hound up until payment in full. Prior to the passing of ownership, pledging, ownership transfer by way of security, processing or redesigning are not permitted without approval by Hygge & Hound.
Right of withdrawal from a Subscription
Customers have a fourteen-day cancellation right. Contact us at email@example.com if you have further questions.
· The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you, acquires, physical possession of the goods.
· To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by email, within the 14 allocated days.
· Although no reason for withdrawal is required, Hygge & Hound will endeavour to improve their service if you give this feedback.
· If the buyer withdraws from this contract, Hygge & Hound will reimburse all payments received from the buyer, without undue delay and not later than 14 days from the day on which we are informed about the buyer’s decision to withdraw from the contract. We will carry out the reimbursement through the same means of payment used in the initial transaction.
· We may withhold reimbursement until we have received the goods back or the buyer has supplied evidence of having sent back the goods, whichever is the earliest. Delivery costs will not be refunded
· Goods must be returned un-damaged, with all original labels and packaging in-tact, return cost is the responsibility of the customer.
· You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
· If the first subscription box is not in refundable state, the remaining subscription boxes will be refunded. The first box will be treated as a single box price, and the remaining three boxes at the subscription reduced rate.
The buyer shall be contacted via email within 48 hours of notice of withdrawal, with arrangement to have the items returned, the buyer must return the order without undue delay and not later than 14 days from the day of this email.
Exclusion of the right of withdrawal
The right of withdrawal does not apply to goods that are:
· not pre-produced, and an individual selection or determination by the consumer is authoritative for their manufacture or goods that are clearly geared towards the consumer's personal requirements; goods that may perish quickly or goods whose sell-by-date would quickly run out,
· that are not suitable for returns for reasons involving health protection or hygiene if their seal has been broken post-delivery,
· that were post-delivery inseparably mixed with other goods.
If the first subscription box is not in refundable state, the remaining subscription boxes will be refunded.
Guarantee and liability
The statutory guarantee provisions apply.
Payment for goods is to be made by Paypal and STRIPE. Unfortunately, we cannot accept payment sent in the form of cash or cheques and are not responsible for loss.
Your credit or debit card will be charged upon placement of the order. In the case of possible returns the amount paid will be refunded. Should your credit card have insufficient credit, your order will not be dispatched.
If you change your mind
· You can return an item purchased from Hygge & Hound within 14 days of purchase, provided it has not been used, damaged, altered, and has all its original labels and packaging in-tact.
· You do not need to give Hygge & Hound a reason, however if you are able to, Hygge & Hound can use the information to improve its service
· We cannot accept returns on items that have been used or damaged, unless reported within 24 hours of receipt, and all contents, labels and original packaging must be returned in re-saleable condition.
We are unable to offer a refund on a small number of products, such as items which have been personalised or perishable goods, please see the “Exclusion of the right of withdrawal” section for more information.
In the unlikely event that there was a problem with your order or the goods were damaged on arrival, you must contact us to arrange a replacement or refund at firstname.lastname@example.org within 24 hours of receipt of goods. You acknowledge that no pet toys are indestructible, and we cannot accept returns if your pet damages a product.
We hope it is never necessary, but we are able to help you in returning an item, Return address is:
9 Stirling Centre
Part of our service, is to research and source goods that we think are good for your pet. It is your responsibility to check each product we ship to you, and if you believe it to be unsafe for your pet due to e.g. allergies/sensitivities, you can return it to us. We reiterate that we cannot be held responsible if you go ahead with giving your pet an item supplied by or chosen by Hygge & Hound.
Please notify us in writing within 24 hours of receipt of your delivery. Goods must be returned in a re-sellable condition.
Offers & Discounts
We may offer new and/or existing customers special offers from time to time. Where we make such offers, Introductory offers are only available to new users, and previously registered users will not qualify. Competitions for a free subscription cannot be entered by existing customers. Existing or previous customers will be deemed by a shared postal address, or credit or debit card.
Offers are limited to one individual pet unless otherwise explicitly stated.
We may cancel any special offer, introductory offer or discount at any time without notice. We may also remove a discount or offer from any account, for any reason at our sole discretion.
At our sole discretion, we may restrict who may enter into offers, or reject an entry, for any reason.
Unless specifically stated, no two offers or discounts can be used in conjunction with each other.
Account credits, offers and discounts cannot be redeemed for cash.
If any of the provisions of this agreement shall be found by any court to be invalid or unenforceable such invalidity or unenforceability shall not affect the other provisions of this agreement which shall remain in full force and effect.
Entire agreementShould any provision of these Terms and Conditions be or become invalid or unenforceable, the validity or
enforceability of the other provisions of these Terms and Conditions shall not be affected thereby.
These Terms and Conditions constitute the entire agreement between you and us in relation to your use of our website, and supersede all previous agreements in respect of your use of this website.
This notice will be governed by and construed in accordance with English law, and any disputes relating to this notice shall be subject to the exclusive jurisdiction of the courts of England.